{"id":64960,"date":"2022-02-22T10:43:09","date_gmt":"2022-02-22T13:43:09","guid":{"rendered":"http:\/\/www.lorena.sp.gov.br\/wordpress\/?page_id=64960"},"modified":"2026-05-22T14:37:29","modified_gmt":"2026-05-22T17:37:29","slug":"ouvidoria-municipal-2","status":"publish","type":"page","link":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/ouvidoria-municipal-2\/","title":{"rendered":"Ouvidoria Municipal"},"content":{"rendered":"<div style=\"background-color: #092749; padding: 20px 15px; font-size: 17px; margin-left: -15px; margin-bottom: 10px;\"><span style=\"color: #ffffff;\"><b>OUVIDORIA MUNICIPAL<\/b><\/span><\/div>\n<div style=\"background-color: #f0f0f0; border-radius: 5px; padding: 10px 15px; margin-left: -15px; margin-bottom: 10px; color: #000;\"><strong>SOBRE<\/strong><\/div>\n<p><span style=\"color: #000000;\">A Ouvidoria Municipal dedica-se em ouvir as solicita\u00e7\u00f5es dos mun\u00edcipes em rela\u00e7\u00e3o aos servi\u00e7os prestados pela Prefeitura Municipal e suas Secretarias, encaminhando os pedidos, reclama\u00e7\u00f5es e sugest\u00f5es aos \u00f3rg\u00e3os competentes.<\/span><\/p>\n<p><strong>Decreto Municipal n.\u00ba 8.357\/2025 &#8211; Artigo 2\u00ba<\/strong><\/p>\n<p><strong><span style=\"color: #000000;\">\u201c A apresenta\u00e7\u00e3o de representa\u00e7\u00e3o (den\u00fancia) falsa pode acarretar a responsabiliza\u00e7\u00e3o do manifestante nos crimes de denuncia\u00e7\u00e3o caluniosa e comunica\u00e7\u00e3o falsa de crime ou contraven\u00e7\u00e3o, conforme previsto nos arts. 339 e 340 do C\u00f3digo Penal.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #000000;\">Art. 339. Dar causa a\u0300 instaura\u00e7\u00e3o de inqu\u00e9rito policial, de procedimento investigat\u00f3rio criminal, de processo judicial, de processo administrativo disciplinar, de inqu\u00e9rito civil ou de a\u00e7\u00e3o de improbidade administrativa contra algu\u00e9m, imputando-lhe crime, infra\u00e7\u00e3o \u00e9tico-disciplinar ou ato \u00edmprobo de que o sabe inocente<\/span><\/strong><br \/>\n<strong><span style=\"color: #000000;\">Pena &#8211; reclus\u00e3o, de dois a oito anos, e multa.<\/span><\/strong><br \/>\n<strong><span style=\"color: #000000;\">\u00a7 1\u00ba &#8211; A pena \u00e9 aumentada de sexta parte, se o agente se serve de anonimato ou de nome suposto.<\/span><\/strong><br \/>\n<strong><span style=\"color: #000000;\">\u00a7 2\u00ba &#8211; A pena \u00e9 diminu\u00edda de metade, se a imputa\u00e7\u00e3o \u00e9 de pr\u00e1tica de contraven\u00e7\u00e3o.<\/span><\/strong><br \/>\n<strong><span style=\"color: #000000;\">Art. 340 &#8211; Provocar a a\u00e7\u00e3o de autoridade, comunicando-lhe a ocorr\u00eancia de crime ou de contraven\u00e7\u00e3o que sabe n\u00e3o se ter verificado:<\/span><\/strong><br \/>\n<strong><span style=\"color: #000000;\">Pena &#8211; deten\u00e7\u00e3o, de um a seis meses, ou multa\u201d.<\/span><\/strong><\/p>\n<p><span style=\"color: #000000;\">Ressaltamos que, todo atendimento aos cidad\u00e3o ser\u00e1 recebido exclusivamente pelo sistema de atendimento ao cidad\u00e3o (Portal da Ouvidoria), nos termos do Decreto Municipal n\u00ba 8.387\/25.<\/span><\/p>\n<p>A den\u00fancia an\u00f4nima ser\u00e1\u00a0 recebida exclusivamente atrav\u00e9s de correspond\u00eancia f\u00edsica encaminhada via Correios para o endere\u00e7o Av. Capit\u00e3o Messias Ribeiro, 625 &#8211; Ol\u00e1ria, Lorena S\u00e3o Paulo, CEP.: 12607-020 constando como destinat\u00e1rio a Ouvidoria Municipal, nos termos do \u00a7 6\u00ba do artigo 9-A do Decreto Municipal <span style=\"color: #000000;\">8.387<\/span>\/25.<\/p>\n<div style=\"background-color: #32d1e8; border-radius: 10px; margin-left: -15px; width: auto; padding: 10px 15px; font-size: 17px; text-align: center;\"><a style=\"color: #ffffff;\" href=\"https:\/\/siap.lorena.sp.gov.br\/pmlorena\/websis\/siapegov\/administrativo\/aten\/aten_valida.php\"><b>ATENDIMENTO AO CIDAD\u00c3O &#8211; PORTAL OUVIDORIA<\/b><\/a><\/div>\n<div style=\"background-color: #f0f0f0; border-radius: 5px; padding: 10px 15px; margin-left: -15px; margin-bottom: 10px; color: #000;\"><b>DOCUMENTOS<\/b><\/div>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2022\/02\/Relat\u00f3rio-Anual-de-Gest\u00e3o-2021-Ouvidoria.pdf\">\u2022 Relat\u00f3rio Anual de Gest\u00e3o 2021 &#8211; Ouvidoria<\/a><\/span><\/p>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2023\/02\/Relat\u00f3rio-Anual-de-Gest\u00e3o-2022-Ouvidoria.pdf\">\u2022\u00a0Relat\u00f3rio Anual de Gest\u00e3o 2022 &#8211; Ouvidoria<br \/>\n<\/a><\/span><\/p>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2013\/05\/Relat\u00f3rio-Anual-de-Gest\u00e3o-2023-Ouvidoria.pdf\">\u2022 Relat\u00f3rio Anual de Gest\u00e3o 2023 &#8211; Ouvidoria<\/a><\/span><\/p>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2025\/03\/Relatorio-de-Gestao-2024-12-02-2025.pdf\">\u2022 Relat\u00f3rio Anual de Gest\u00e3o 2024 &#8211; Ouvidoria<\/a><\/p>\n<p><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2026\/05\/Relatorio-de-Gestao-2025.pdf\">\u2022 Relat\u00f3rio Anual de Gest\u00e3o 2025 &#8211; Ouvidoria<\/a><br \/>\n<\/span><\/p>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2022\/02\/Carta-de-Servi\u00e7os-aos-Usu\u00e1rios-2021-Ouvidoria.pdf\">\u2022 Carta de Servi\u00e7os aos Usu\u00e1rios 2021 &#8211; Ouvidoria<\/a><\/span><\/p>\n<p><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2022\/02\/Carta-de-Servi\u00e7os-aos-Usu\u00e1rios-2022-Ouvidoria.pdf\">\u2022 Carta de Servi\u00e7os aos Usu\u00e1rios 2022 &#8211; Ouvidoria<\/a><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2022\/02\/Carta-de-Servi\u00e7os-aos-Usu\u00e1rios-2021-Ouvidoria.pdf\"><br \/>\n<\/a><\/p>\n<p><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2013\/05\/Carta-de-Servi\u00e7os-aos-Usu\u00e1rios-2023-Ouvidoria.pdf\">\u2022 Carta de Servi\u00e7os aos Usu\u00e1rios 2023 &#8211; Ouvidoria<\/a><\/p>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2025\/03\/Carta-de-Servicos-aos-Usuarios-2024-2025-Ouvidoria.pdf\">\u2022 Carta de Servi\u00e7os aos Usu\u00e1rios 2024-2025 &#8211; Ouvidoria<\/a><\/p>\n<p><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2026\/05\/Carta-de-Servicos-aos-Usuarios-2025.pdf\">\u2022 Carta de Servi\u00e7os aos Usu\u00e1rios 2025 &#8211; Ouvidoria<\/a><br \/>\n<\/span><\/p>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/wp-content\/uploads\/2025\/06\/Carta-de-Servicos-aos-Usuarios-2024-2025-Atualizado-26-06-2025-Ouvidoria.pdf\">\u2022 Carta de Servi\u00e7os aos Usu\u00e1rios 2024-2025 &#8211; Ouvidoria (Atualizado em 26\/06\/2025)<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OUVIDORIA MUNICIPAL SOBRE A Ouvidoria Municipal dedica-se em ouvir as solicita\u00e7\u00f5es dos mun\u00edcipes em rela\u00e7\u00e3o aos servi\u00e7os prestados pela Prefeitura Municipal e suas Secretarias, encaminhando os pedidos, reclama\u00e7\u00f5es e sugest\u00f5es aos \u00f3rg\u00e3os competentes. Decreto Municipal n.\u00ba 8.357\/2025 &#8211; Artigo 2\u00ba \u201c A apresenta\u00e7\u00e3o de representa\u00e7\u00e3o (den\u00fancia) falsa pode acarretar a responsabiliza\u00e7\u00e3o do manifestante nos crimes<\/p>\n<div class=\"read-more\"><a href=\"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/ouvidoria-municipal-2\/\" title=\"Read More\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-64960","page","type-page","status-publish"],"_links":{"self":[{"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/pages\/64960"}],"collection":[{"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/comments?post=64960"}],"version-history":[{"count":22,"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/pages\/64960\/revisions"}],"predecessor-version":[{"id":64979,"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/pages\/64960\/revisions\/64979"}],"wp:attachment":[{"href":"http:\/\/www.lorena.sp.gov.br\/wordpress\/index.php\/wp-json\/wp\/v2\/media?parent=64960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}